Customer support made simple
Help desk for growing teams
Manage tickets, collaborate with your team, and delight customers. One-time payment, lifetime access.
What you get
A help desk that handles tickets, collaboration, and SLAs
Ticket Queue & Priorities
Organize incoming requests with customizable queues, priority levels, tags, and smart auto-assignment so nothing slips through the cracks.
Shared Team Inbox
Collaborate on tickets in real time with internal notes, @mentions, and collision detection so two agents never reply to the same ticket.
SLA Tracking & Escalation
Define response and resolution SLAs per priority. Get automatic escalation alerts before deadlines are breached.
Customer Portal
Give customers a branded self-service portal where they can submit, track, and update their own tickets without email.
Canned Responses
Create a library of reusable reply templates with dynamic variables. Respond faster without sacrificing a personal touch.
Email-to-Ticket
Automatically convert incoming emails into tickets. Customers reply via email and everything stays organized in your queue.
Built to grow with you
Features for teams handling hundreds of tickets a day
Satisfaction Surveys
Send CSAT surveys after ticket resolution and track your team's customer happiness score.
Collision Detection
See when another agent is viewing or replying to a ticket in real time to prevent duplicate responses.
Merge & Split Tickets
Combine duplicate requests or split complex tickets into separate trackable items.
Analytics & Reports
Track response times, resolution rates, agent performance, and ticket volume trends.
Up and running in minutes
Get your help desk set up quickly and start resolving tickets right away.
Connect Your Channels
Forward your support email or share your portal link. Tickets start flowing in automatically.
Organize & Assign
Set up queues, priorities, and SLA rules. Auto-assign tickets to the right agent or team.
Resolve & Delight
Collaborate with your team, use canned responses, and close tickets fast. Measure customer satisfaction.
Simple, transparent pricing
One-time payment. Lifetime access. No monthly fees.
Starter
one-time payment
3 agents, 500 tickets/mo, email-to-ticket, canned responses
Pro
one-time payment
10 agents, 5,000 tickets/mo, SLA tracking, automation rules
Enterprise
one-time payment
Unlimited agents & tickets, customer portal, API access
Try TicketBloom free
Set up your help desk in minutes. No credit card required.