Refund Policy

30-Day Money-Back Guarantee

All StackBloom purchases come with a 30-day money-back guarantee. If you're not satisfied, you can request a full refund within 30 days of your purchase date.

This guarantee applies to both one-time lifetime purchases and monthly subscriptions, regardless of which tier you purchased (Starter, Pro, Business, or Enterprise).

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@stackbloom.io
2. Include your order number and the email address used for purchase
3. Briefly explain your reason for the refund request (optional but helpful)
4. We'll process your request within 2-3 business days

You can also submit a refund request through your account dashboard under "Orders & Purchases."

What's Covered

One-Time Purchases

Full refund available within 30 days for:

• Forms Builder (all tiers: Starter, Pro, Business)
• PDF Suite (all tiers: Basic, Pro, Business, Enterprise)
• E-Sign (all tiers: Basic, Advanced, Enterprise)
• Scheduling (all tiers: Starter, Pro, Business)
• Proposals (all tiers: Starter, Professional, Premium)
• Automations (all tiers: Starter, Pro, Business, Enterprise)
• TableBloom (all tiers: Basic, Pro, Business, Enterprise)
• InboxBridge (all tiers: Basic, Advanced, Enterprise)
• URL Shortener (all tiers: Starter, Pro, Business)
• Email Signature Generator (Lifetime)

Monthly Subscriptions

Pro-rated refund available for the first 30 days:

• Monitor (Basic, Pro, Business, Enterprise)
• Live Chat (Starter, Pro, Enterprise)
• HealthBloom (Starter, Professional, Clinic)

Common Refund Reasons

We process refunds for:

• Product not meeting your expectations
• Technical issues that prevent product use
• Accidental duplicate purchases
• Change of mind within the 30-day window
• Feature limitations not suitable for your needs

Refund Processing

Once your refund request is approved:

• Your access to the product will be immediately revoked
• Refunds are processed back to your original payment method
• Credit card refunds typically take 5-10 business days to appear
• PayPal refunds are usually instant to 24 hours
• You'll receive a confirmation email once the refund is processed

Exceptions and Special Cases

Please note the following exceptions:

• Refund requests must be made within 30 days of the original purchase date
• If you've violated our Terms of Service, refund requests may be denied
• Excessive refund requests may be reviewed for potential abuse
• Bundle purchases are refunded as a whole, not individual products
• Gift purchases can only be refunded to the original purchaser
• WordPress plugin licenses are non-refundable after download (due to digital product nature)
• Custom development work or consulting services are non-refundable

Subscription Cancellations

For monthly subscription products (Monitor, Live Chat, HealthBloom):

• Cancellations can be made at any time from your dashboard
• Access continues until the end of the current billing period
• No refunds for unused time within a billing period (except during 30-day guarantee)
• You can reactivate at any time without losing your data (retained for 90 days)

Partial Refunds

In certain circumstances, partial refunds may be granted:

• For bundle purchases where only some products are unsatisfactory
• When technical issues are resolved but caused significant inconvenience
• Other cases as determined by our support team

Partial refund decisions are made on a case-by-case basis and are at our sole discretion.

After 30 Days

Refunds are not available for purchases older than 30 days. However, we still offer support:

• Lifetime technical support is always available
• We'll work with you to resolve any issues you're experiencing
• Feature requests and feedback are always welcome
• In exceptional cases, we may consider refunds beyond 30 days

Chargebacks

Please contact us before initiating a chargeback with your bank or credit card company. Chargebacks damage our relationship with payment processors and may result in:

• Immediate account suspension
• Permanent ban from StackBloom services
• Legal action to recover chargeback fees

We process refunds within 30 days with no questions asked, so there's no reason to file a chargeback.

Questions About Refunds?

If you have any questions about our refund policy or need assistance with a refund request, please contact us:

• Email: support@stackbloom.io
• Contact Form: stackbloom.io/contact
• Response Time: Within 24 hours during business days

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. The "Last Updated" date at the top of this page indicates when this policy was last revised. Your continued use of StackBloom services after changes constitutes acceptance of the updated policy.