Creating Email Templates in InboxBridge
Email templates let you write professional, consistent responses once and reuse them across auto-responders, routing rules, and manual replies. Use merge variables to personalize each message automatically.
Step 1: Open the Template Editor
In InboxBridge, navigate to Templates in the sidebar and click New Template. The template editor opens with a subject line field and a rich text body editor.
- Give your template a clear internal name (e.g., "Support Request Acknowledgment")
- The internal name is only visible to your team — not to email recipients
- Organize templates into folders for easy management
Step 2: Create the Template with Subject and Body
Write your email subject and body. The subject can include merge variables, and the body supports rich formatting — bold, italic, lists, links, and even images.
- Use the toolbar to format text: headings, bullet points, numbered lists
- Add your company logo or signature block to the template body
- Include links to helpful resources, your website, or your support portal
- Keep auto-reply templates concise — recipients expect quick acknowledgments, not essays
Step 3: Add Merge Variables
Insert merge variables anywhere in the subject or body to personalize each email automatically. Click the Variables button in the editor toolbar or type the variable directly.
{{sender_name}}— The name of the person who sent the email{{sender_email}}— The sender's email address{{subject}}— The original email's subject line{{date}}— Today's date in your configured format{{time}}— The time the email was received{{account_name}}— Your email account's display name
Step 4: Save and Organize Templates
Click Save Template when you're done. Organize your templates using folders to keep different types of responses grouped together.
- Suggested folders: "Auto-Replies", "OOO Messages", "Support", "Sales"
- Duplicate an existing template as a starting point for similar messages
- Version history is saved automatically — click View History to revert to a previous version
Step 5: Use Templates in Auto-Responders and Rules
When creating an auto-responder or adding an auto-reply action to a rule, select Use Template and choose from your saved templates library. Any changes to the template automatically apply everywhere it's used.
- Templates can be used by multiple auto-responders and rules simultaneously
- Updating a shared template updates all rules and responders that reference it
- Preview how the template will look with sample data before saving your rule
💡 Tip: Create a standard acknowledgment template that includes your support team's name, expected response time, and a link to your FAQ. Use it as the default auto-reply for all incoming support emails so every customer knows their message was received.