Learn how to set up, manage, and get the most out of your TicketBloom help desk
Sign up for TicketBloom and access your dashboard immediately — no credit card required to start.
Connect your support email address to automatically convert incoming emails into tickets.
Add agents and assign roles so your team can collaborate on tickets and share the workload.
Set up auto-assignment, SLA policies, and canned responses to handle tickets faster and more consistently.
Organize, prioritize, and resolve every customer issue with a structured ticket queue. Supports email, portal, and manual ticket creation.
Work together as a team with shared inboxes, internal notes, collision detection, and agent-to-agent mentions.
Give customers a branded self-service portal to submit tickets, check status, and view their support history without emailing back and forth.
Define response and resolution time targets per ticket priority. Get alerts before deadlines are missed so you can act proactively.
Save and reuse reply templates for your most common support questions. Insert them instantly with a shortcut and personalize before sending.
Track team performance, ticket volume trends, CSAT scores, and SLA compliance with a built-in reporting dashboard.
From your dashboard, click "New Ticket" and fill in the subject, description, priority, and assignee. You can also create tickets automatically by connecting a support email address under Settings → Inboxes.
Go to Settings → SLA Policies and create a new policy. Define first response and resolution time targets for each priority level (low, medium, high, urgent). Assign the policy to your inbox and TicketBloom will track compliance automatically.
Yes. Connect a support email address under Settings → Inboxes → Email. Any email sent to that address will automatically create a ticket, and all replies thread correctly. Customers never need to log into the portal unless they want to.
The customer portal gives your customers a branded page to submit new tickets, view the status of existing ones, and leave satisfaction ratings. Enable it under Settings → Customer Portal and optionally map it to your own custom domain.
Yes. TicketBloom integrates with Live Chat (escalate chats to tickets), InboxBridge (route email channels), and DocsBloom (suggest knowledge base articles inside the ticket reply editor). More integrations are available through the Automations app.