Widget, AI replies, team tools, and analytics

Match your brand exactly with custom colors, fonts, position, and launcher icon.

Place the chat button in any corner and set the expanded window dimensions.

Automatically open the chat window and send a message when visitors meet specific behavior conditions.

Preview exactly how your widget looks on desktop, tablet, and mobile before going live.

Embed native live chat directly inside your iOS or Android app.

Show agents the current page, referrer source, and session details for every incoming chat.

Transform the widget into a contact form when no agents are available so no visitor goes unanswered.

Display widget text in the visitor's browser language across 40+ supported languages.

Train the AI on your documentation, help articles, and uploaded PDFs so it answers from your actual content.

Surface the three most relevant reply suggestions as agents read incoming messages so they can respond in one click.

Let the AI handle fully resolved questions autonomously, without any agent involvement.

Set a minimum confidence threshold so the AI only responds autonomously when it is sure, and escalates when it is not.

Generate a one-paragraph summary of every conversation so agents joining a transfer have instant context.

Classify visitor intent from the first message and route directly to the right team or bot flow.

The AI automatically detects the visitor's language and replies in that same language.

Detect frustrated or at-risk customers in real time and alert supervisors before the conversation turns negative.

Build branching chatbot conversations by dragging and connecting blocks on a canvas — no code required.

Collect name, email, company, and budget from visitors before connecting them to a sales agent.

Let visitors book a meeting directly inside the chat window using your real-time calendar availability.

Capture leads and route requests automatically when your team is offline.

Fork conversation paths based on visitor answers, custom attributes, or external data to deliver truly personalized experiences.

Run two versions of a chatbot flow simultaneously and automatically promote the one with higher completion rates.

See exactly where visitors drop off in your chatbot flows with a step-by-step funnel view.

Start with a library of proven conversation templates for common use cases and customize from there.

Route incoming conversations to the right agent or team based on department, skill tag, or visitor attributes — automatically.

Show agents when a teammate is already viewing or typing in the same conversation to prevent duplicate replies.

Add private notes that only your team can see and tag colleagues to pull them into a conversation.

Apply custom tags to organize conversations by topic, product area, or outcome for filtering and reporting.

Set first-response and resolution SLA targets per tier and get notified before any conversation breaches.

Select multiple conversations and assign, tag, close, or export them in a single action.

Let agents set their status to Online, Busy, or Away so assignment rules and visitors always know who is reachable.

Save frequently used reply templates and insert them into any conversation with a shortcut search.

Automatically send a satisfaction survey after every resolved conversation and track scores over time.

Measure exactly how long it takes each agent and team to send the first reply to any new conversation.

Visualize chat volume by hour and day of week to pinpoint peak times and optimize staffing schedules.

Rank agents by key metrics to recognize top performers and identify coaching opportunities.

Track every conversation that was abandoned before an agent responded and understand why.

Generate reports for any date range and export as CSV or PDF for stakeholder sharing.

Measure end-to-end resolution time from first contact to conversation close across agents and teams.

Sync contacts, leads, and conversation history into Salesforce automatically after every chat.

Create and update HubSpot contacts and log conversation transcripts as timeline activities automatically.

Let agents look up any customer's Shopify order history directly inside the chat window.

Receive new chat notifications in a Slack channel and let team leads reply from Slack during escalations.

Access all conversation, contact, and configuration data programmatically via a documented REST API.

Subscribe to real-time webhook events on chat start, message sent, conversation closed, and CSAT received.

Convert chat conversations into tickets in Zendesk, Freshdesk, or Intercom with a single click or automatically.

All chat messages are encrypted in transit using TLS 1.3 and at rest using AES-256.

Display a GDPR-compliant consent banner before the widget loads and honor consent preferences automatically.

Choose whether your conversation data is stored in the EU or US to meet data sovereignty requirements.

Block abusive visitors by IP address or CIDR range to prevent harassment, spam, and automated abuse.

Configure how long conversation transcripts are retained before automatic deletion.

Automatically redact credit card numbers, Social Security numbers, and other sensitive patterns from stored transcripts.

The platform is annually audited and certified to SOC 2 Type II standards covering security, availability, and confidentiality.

Record every administrative action — configuration changes, user management, data exports — with actor, timestamp, and IP address.